Charles has handled all of my insurance for a number of years now and does an excellent job. He always provides me the best options each year and takes the time to explain the coverages. As an independent agent he has access to numerous carriers and I feel confident I get the best coverage for the right price. I highly recommend Charles to anyone who needs help with their insurance needs.
I've been shopping around for awhile and have had a hard time finding a company that would shop me and be upfront about what coverages I needed and didn't. Charles was readily available at all times to go over and explain the coverages in detail when a lot of others wouldn't. Safe to say ill be staying with the Osburn group as long as his agents continue to give the same service.
A few weeks ago I saw someone drinking and driving in a black f-150 followed them to this business. Saw the man get out of the truck with alcohol in his hand. Reported this to the police with his license plate number. Turns out it’s the owner of the insurance agency that was drinking and driving. Police told me they are going to keep a car close to the area since they have to catch him in the act. I also called the office to try to speak to him about it and the manager kaycee was extremely rude to me when I asked to speak to him about it. Just based of this experience if someone is willing to drink and drive at 9am in the morning they must be pretty incompetent at there job too. I would avoid this place at all cost.
I have had nothing but issues with this insurance agency. They didn't get the information they needed from my mortgage company to arrange payments.
I definitely recommend this place. Not only do they have affordable rates but even greater the best customer service. Mrs Lorie is the BEST insurance agent I have ever had. She is very knowledgeable in the insurance industry, very honest and sincere with her customers, quick response and excellent follow up. She handles all my insurance with the BEST assessment of all my current insurance needs, so thankful with Lorie. THANKS Charles Osburn Insurance Agency.
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