I was dreading talking car insurance but Erik Hernandez made the experience easy and painless. Erik was warm and friendly while being very professional. He took time to make sure I understood my options. He was very patient with my numerous requests to repeat information. The rate he quoted me was fantastic! I saved even more than 15%.
Our insurance agent is Samantha. We are older, and she is so patient with us. We can reach her by phone, email, or in person. Samantha responds quickly and searches diligently for the best value for our insurance dollar. If you’re in need of an insurance agent who puts YOU first, go with this office and Samantha M. She is an excellent representative of her office. Professional, yet personable.
I CALLED TO OBTAIN NEW INSURANCE COVERAGE AND SPOKE WITH ROSE. SHE WAS FIRST VERY FRIENDLY AND PLEASANT WHILE STILL THE ULTIMATE PROFESSIONAL. SHE LISTENED TO MY DESIRES AND NEEDS AND WAS VERY KNOWLEDGEABLE ABOUT PRODUCTS & SERVICES. THE TRANSACTION DID NOT END UNTIL ROSE WAS POSITIVE THAT ALL MY CONCERNS WERE ADDRESSED. I WOULD HIGHLY RECOMMEND GEICO GENERALLY AND ROSE SPECIFICALLY.
I have been with Geico for several years and each year, when my coverage is due to be renewed, I was advised to call ahead of time to see if I can avail for more discounts. Not only that my agent, Samantha McCullough responded immediately after I called the call center, she was patient with all of my questions. She took time to explain the fine details of my coverage. I never understood most of what is written in my coverage until she explained it to me. More importantly, she was able to find a more competitive coverage for my home insurance. I saved almost $400 this year. My experience in dealing with Samantha was an exemplary customer service.
I had to set up my own insurance policy for the first time today and Christopher Solis made it fast and easy. He was very polite and made it quick and painless. He explained everything to the T for me and I enjoyed working on this with him. Thanks for all your help Chris!
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