My experience with Kristi Hammond at Soules Insurance Agency has been outstanding. Kristi really goes above and beyond - or maybe just does what an insurance agent is supposed to do but so few actually do that it feels like it is over the top. Kristi was relentless in searching out different companies, options, and pricing for us. When I needed to follow up on some issues with one insurance company Kristi took her time and followed up on the issues for me. She made the phone calls, she clarified the situation, and then explained it to me. I did not have to spend the hour(s) making the calls and fighting for what was right, Kristi did it instead - and was successful. I highly recommend Kristi Hammond at Soules Insurance Agency.
We discovered that a payment sent for an April 1 premium did not arrive to our insurer. Our agent, Connie Trotter, did an incredible job of exploring what was needed and getting us information, including the overnight delivery address. Our personnel resources are limited during covid-19 so we needed her help. Connie was totally available, a bulldog in persisting to get the information, and extremely quick in her responses. I don't know how she does it. One of her great qualities is clarity in communication. We don't waste time attempting to understand each other. Connie needs to be training up the rest of the Soules force in how to serve customers with Five Star service. We are grateful!
The company I work for has been doing business with Soules for years. Cindy is phenomenal to work with. Every time I have a question or an issue she is right on top of it. Always friendly and professional. I would highly recommend Soules to any business looking for such services.
Excelente service with attention to details in home insurance custom to my needs.
We have received great service.
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