The agent we have is never in his office and hard to get in touch with. We moved all but one policy to another company. Our agent also referred us to his long time buddy to build our house. HUGE mistake! He should stop referring people to his buddies because we aren't the only people who had issues with him. I've no doubt the agent got a kickback. Highly unprofessional. If I could change agents for my life policy I would!
Been a customer for years around 10, they canceled my policy without a even a phone call to let me know i had to call them trying to pay my bill and had to find out via me calling this company that my insurance was canceled due to a miscalculated payment on my part. Thankfully i have statefarm on speed dial #worstcompanyonearth
Wife's car was flooded during Imelda on a Thursday. TXFB surged claims agents, adjusters and assessors from other areas to the Houston area. Seven days later wife is in her new car. Even though they had to be overwhelmed with claims we never felt rushed. They were understanding, patient and professional through it all. Can't even nit pick a single thing.
Steven Scank is my insurance agent and helped me out immensely when we were involved in an accident. He walked us through the paperwork and we had our claim check within a few days to purchase a new car. Thanks Steve!
Beware of drivers covered by this insurance company. This company will make whatever lame excuse to not pay for your claim. I will not even give one star.
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